HIRE PERIODS – (subject to availability)
Weekly holiday bookings commence 4pm Friday until 10am on the following Friday or from 4pm Monday until 10am on the following Monday
Midweek holiday bookings commence 4pm Monday until 10am Friday
Week-end holiday bookings commence 4pm Friday until 10am Monday
BOOKINGS
Any provisional telephone booking must be confirmed with full deposit within 3 working days
Bookings made less than 56 days before arrival must be paid in full at the time of the booking.
Prices includes VAT (where applicable) at the prevailing rate of 20% but is subject to changes in the event of any amendments to the VAT rate
Standard Deposit: 25% of total booking price.
A location map together with directions and key collection instructions will be sent to the guest at least two weeks prior to your stay and only after full payment has been received.
PAYMENT
The balance of the full amount must be paid within 56 days prior to arrival and we reserve the right to cancel a holiday where full payment has not been received at least 28 days before the commencement date of the holiday.
Payment may be made via the following methods:
Online via PayPal
Using the recipient email address of c.sell@wilfward.org.uk
Reference: Bempton Holidays + property (ie villa or beach house) + dates of holiday
Please inform Bempton Holidays on 08456 050 371 when paying via this method.
BACs Transfer.
Bank: Barclays Bank PLC
Sort Code: 20 – 67 -91
Account Number: 63037150
Account Name: The Wilf Ward Family Trust re Bempton Holidays
Reference: Bempton Holidays + unique booking reference number + dates of holiday
Please inform Bempton Holidays on 08456 050 371 when paying via this method.
BOOKING CONFIRMATION
On receipt of your booking form together with cleared initial deposit payment we will send confirmation of account balance within 7 days. Please check your invoice immediately upon receipt and advise us of any inaccuracies within 14 days.
LINEN, TOWELS, HEATING
All bed linen and towels are provided and prepared including duvets, blankets and pillows, which will be fully made up on your arrival. Please note that bedding for the travel cot is not provided. The brochure price also includes fuel and services for the period of hire. Washer Drier facilities are provided for guests during their stay.
GUEST RESPONSIBILITIES
The guest is responsible for the property and is expected to take all reasonable and proper care of the property and its furniture, specialist equipment, pictures, fittings, and effects in or on the property.
The guest is also expected to leave the property in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period. If you need to relocate any furniture during your stay please return it to its original location prior to your departure.
The guest is responsible for any special equipment they have booked separately and all such equipment must be delivered no earlier than 10am on the day of arrival and collected no later than 4pm on the day of departure.
BREAKAGES OR DAMAGE
The guest is required to inform The Bempton Holidays team of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next guest.
The guest is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by The Wilf Ward Family Trust for damage caused by the guest.
DOGS
Registered assistance dogs are welcome at our holiday properties free of charge. All other dogs may only be brought into the properties with the express prior written permission from the Bempton Holidays Team. This will only be allowed in exceptional circumstances and must be arranged at the time of booking for which there will be an additional charge of £50 per hire period.
HEALTH & SAFETY
The specialist equipment provided in the holidays properties include Care Assist technology, ceiling hoists with tracking, profiling beds, cot side bumpers, shower table, shower chair (if you require a specially adapted shower chair please bring this with you), mobile hoist and an induction hob. Please note slings are not provided and you must bring your own. All manufacturers’ instructions are available within our information pack and MUST be followed when using the relevant piece of equipment. If you have any concerns using any of the equipment please contact a member of the Bempton Holidays team for assistance.
LIABILITY
Bempton Villa accommodates a MAXIMUM of 8 (EIGHT) people plus 1 small child under the age of 2 who will sleep in the cot.
Bempton Beach House accommodates a MAXIUMUM of 7(SEVEN) people plus 1 small child under the age of 2 who will sleep in the cot.
Whilst we take every precaution to ensure our accommodation is in proper order, we cannot accept responsibility for any accidents that occur. If for any reason we are unable to supply the accommodation booked, we will try offering an alternative, or if this is impossible, refund any deposit / hire charge. Customers, their vehicles and accessories are admitted to Bempton Villa and Beach House at their own risk and the owner will not be responsible for any personal injury to any person coming onto their land, or for loss, damage, cost and expenses however caused and whether by negligence of the owner or otherwise.
Amenities: The use of amenities on both The Bay and other local sites are entirely at the user’s risk and The Wilf Ward Family Trust will not accept any liability for injury, loss or damage to persons or property arising during the hire period.
We have taken great care to ensure the accuracy of information in both marketing material and on our Website, but should discrepancies arise we are unable to accept responsibility for inaccurate, incomplete or misleading information
INSURANCE
You may wish to insure your holiday against loss, damage, injury or cancellation costs and we would advise you in this respect to contact a reputable insurance company for this type of cover.
LOST PROPERTY
If items of lost property are found in the Bempton Villa or Beach House after guests depart, we will contact the guests and ask if they would like the items returning. These items will be returned free of charge by post unless the cost exceeds £5.00, then you will be expected to reimburse the total postage costs. Payment can be made via the same methods as shown above in Payments.
CANCELLATION
In the event of holiday cancellation, deposit monies will not be refunded. Any balance amounts paid will only be refunded if the holiday is re-let.
COMMENTS /CONCERNS
If the guest is not entirely satisfied with the accommodation then please, in the first instance contact a member of the Bempton Holidays Team immediately to attempt to resolve any problems quickly. If subsequently you feel that the problem has not been resolved to your satisfaction please write to THE WILF WARD FAMILY TRUST, Westgate House, 5 Westgate, Pickering, North Yorkshire YO18 8BA with full details of your complaint within 14 days of your holiday’s completion.
FAIR PROCESSING NOTICE
Your data is important to us and protecting the privacy of your personal information while it is within the care of The Wilf Ward Family Trust is essential.
What information do we hold?
The Bempton Holidays team will retain the contact details you supplied at point of booking.
Who can see the information?
The Bempton Holidays Team and the Trust’s Finance Department at the Registered Office have access to the booking details to process the booking, raise an invoice and receive payments.
Why do we need to see your information?
We need to keep the information to maintain communication with you to enable your holiday and to comply with accounting and HMRC regulations.
If you have given consent for us to contact you via e-mail (by ticking the ‘allow marketing’ box) we may do so with details of any special offers we have.
Where is your information kept?
The Bempton Holiday Team have a hard copy of your booking details in case they are unable to access the on-line record. Financial transactions are recorded on the Trust’s secure accounting system.
How long do we keep your information for?
The Trust’s copy of on-line Booking is deleted in the April following the month in which the holiday takes place. The Booking software is owned by Holiday Bookings On Line Ltd and they have to comply with HMRC regulations for records. (See https://www.holiday-bookings-online.com/HBO_Privacy_Policy.pdf)
The printed copy is shredded a month after your holiday takes place. Financial records have to comply with HMRC regulations and are kept, after audit, for six financial years.
How are we meeting the legislation regarding the protection of your information?
We believe that our processing is necessary for performance of a contract with yourself and for compliance with a legal obligation (financial record keeping).
Marketing processing is only with your consent.
There is no automated decision-making within our processes.
What rights do you have?
The law relating to data protection provides you with certain rights:
You have the right to ask us to provide you with further information about your personal data, including the right to request a copy of your personal data held by us.
You have the right to ask us to correct any inaccurate information we may hold about you or to have your data erased.
You have the right to withdraw your consent to our marketing contact by informing us of that decision.
You have the right to lodge a complaint regarding the protection of your data.
If you wish to exercise any of these rights please contact the Trust’s GDPR Group at gdpr@wilfward.org.uk
Or alternatively you can report a concern to the data protection regulator, The Information Commissioner (ICO). The ICO can be contacted at: http://ico.org.uk
